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CLAIMS MANAGEMENT

Had a breakdown? We'll help you repair your vehicle

What to do Report a claim

What to do in the event of a vehicle claim?

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Garage

In the event of a breakdown, you must take your vehicle to your usual garage. If required, we can recommend one to you.

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Notification

The garage must report the claim, providing us with the owner's contact details and the necessary documentation.

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Processing

Once the claim notification is received, we will begin the claims process and, if necessary, appoint a loss adjuster.

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Resolution

If the claim is covered, we will pay the invoice amount directly to the garage and close the file

What documents do I need to report a claim?

  • V5C Logbook (Vehicle Registration Document):

    A mandatory document identifying the registered keeper and proving the vehicle is registered and legal to drive on public roads.

  • MOT / Technical Specification Sheet

    Mandatory documentation certifying the vehicle’s technical specifications and roadworthiness.

  • Mileage Photo

    A photo of the odometer or mileage counter located on the vehicle’s dashboard.

  • Garage Job Card

    The receipt provided to the customer confirming the handover and deposit of the vehicle at the garage.

  • Initial Repair Estimate (Non-dismantled)

    A preliminary cost assessment provided by the garage based on a visual inspection and the description of the fault.

Fill out the form in 2 steps to report your claim

The information you provide must belong to the person you are contacting to process your claim. To expedite the process, we recommend that you send us all the relevant documentation.

Frequently Asked Questions (FAQs)

How do I know what my mechanical warranty covers?

To check your cover, please refer to Section 2: Warranties of your policy or certificate. This section also outlines indemnity limits and general exclusions.

Generally, cover includes sudden mechanical, electrical, or electronic failures of insured components, including parts and labour costs.

Which garage should I take my car to in the event of a mechanical breakdown?

All Garantía Global mechanical warranty policies offer freedom of choice of garage. However, if you need assistance, we can recommend one; simply provide us with your postcode.

How long will it take to hear back once I report a claim?

Once a claim is reported, our Claims Department will respond within a maximum of 2 working days. To speed up the process, we recommend sending as much documentation as possible upfront.

How can I check the status of a reported claim?

You can check the status of your claim by replying to the email we sent you or by calling 01 826 10 08.

Please have your ID (NIF/NIE) and vehicle registration number (VRM) ready, or your claim number if we have provided one.

Who must authorise dismantling if it is necessary?

Only you, as the vehicle owner, can authorise any dismantling, repair, or intervention. Even if a loss adjuster or the insurance company requests it to assess the fault, the final authorisation must always come from you.

How long does it take for a loss adjuster to visit the garage?

If our Claims Department deems an inspection necessary, they will send a loss adjuster to the garage within 1 to 2 working days.

Once the claim is approved, how long does payment take?

The settlement will be paid within a maximum of 10 days from the receipt of the completed settlement form, once the claim has been accepted.