Diseñamos a medida soluciones aseguradoras y servicios especializados en las necesidades y tendencias del sector de la movilidad y la automoción
Respaldo asegurador
Disponemos de respaldo asegurador en todos nuestros productos y sus diferentes modalidades.
Territorio nacional
Tenemos presencia, a través de nuestros equipos especializados en las distintas áreas, en todo el territorio nacional.
Servicio integral
Prestamos un servicio integral: diseño del producto, suscripción de riesgos, gestión de siniestros, atención al cliente, asesoramiento legal, peritaciones, etc.
Marketplace
Disponemos de un marketplace de soluciones aseguradoras y servicios integrales para profesionales de automoción y sus clientes.
Whistleblowing Channel
We provide our clients and other interested parties with a Whistleblowing Channel aimed at ensuring the appropriate, transparent, and effective management of any grievance or complaint that may arise.
What constitutes a complaint?
A complaint is considered to be any expression of dissatisfaction presented by a client or user regarding the services provided, when they consider that their rights have been infringed or that the company's actions have not complied with applicable regulations, contractual conditions, or best practices within the insurance sector.
How to submit a complaint?
Complaints must be submitted exclusively through the form provided at the end of this page, by completing the following mandatory fields:
· First name and surname of the complainant · Email address · Telephone number · County/Province · What is your report about? · Do you work for the organisation? · Is there anyone involved in the report?
Who manages the complaint?
The management and resolution of complaints fall under the responsibility of a senior officer of the company, specifically designated for this purpose. This individual acts with the necessary functional independence, as well as with criteria of objectivity, impartiality, and respect for applicable regulations, in accordance with the best practices of the insurance sector.
Response times
Once the complaint has been submitted, the company will resolve it and communicate its decision within the maximum legally established period, and in any case, within the timeframes provided by the applicable regulations of the insurance sector.
What happens if the client is not satisfied?
In the event that the client does not agree with the resolution adopted or if the maximum period has elapsed without a response, they may direct their complaint to the Complaints Service of the Directorate General of Insurance and Pension Funds (DGSFP) in accordance with the procedure and requirements established by said body.
Free of charge procedure
The process of submitting and processing complaints is completely free of charge for the claimant.
